One Sentence Engagement? Is it truly possible to condense the science of employee engagement into a single sentence? It is and I’m about to convince you of that. But first I need to explain why I’m taking this extreme exercise in reductionism. Studying leadership and employee engagement has been...

This article was originally published on Forbes. In Dee Ann Turner’s new book, It’s My Pleasure: The Impact of Extraordinary Talent and Compelling Culture, she shares the secret sauce of Chick-fil-A’s highly effective business model that began over 60 years ago by founder Truett Cathy. Truett created something incredibly...

This article was originally published on Forbes. “Thanks,” Bill said as he walked by, rapping his knuckles on the top of my cube wall. “See you tomorrow,” I glanced at my watch. Every day, at exactly 5:01, my boss left for the day, saying thanks as he walked past...

How can you win the recruiting wars for top millennial talent, drive up their engagement levels, and ensure they stay for the long term? By 2020, millennials will be approximately 50 percent of the U.S. workforce, and by 2030, 75 percent of the global workforce. When it comes to...

Hey, everyone. Kevin Kruse here. It’s actually a beautiful day. It’s a holiday here in the States, but I’m so far behind on answering emails, some questions that you’ve sent in, I figured I’d take some holiday time, throw my teenage daughter behind the camera, and answer some...

What do you do if the person that’s disengaged is you? I’m Kevin Kruse and I love this question that got sent in. I’m going to let her remain anonymous and she wrote, “I just read your article on ‘what do you do about that one negative team...

As a leader tasked with seizing new ground and improving an organization’s performance, do you start with the systems, the people, or yourself? Get out the mirror! According to leadership expert, Chris Hutchinson, leaders cannot be effective if they don’t begin by understanding their own values, visioning their personal...

In that deflating moment when the star employee you painstakingly mentored tells you that despite much admiration and gratitude she’s leaving for something better, it’s easy to react emotionally and to blame others—those disloyal millennials, can’t believe the competition poaches like that—but you can only reduce turnover in the...

Hi everyone. Kevin Kruse here with another answer to a reader-submitted question. Eric writes, “I’m working on getting the owner (we’re a small business) to recognize the importance of employee engagement, and to have him realize that he needs to do more.” Now whether you’re dealing with the owner...